2023 FLEXIBLE CANCELLATION POLICY
Please note that all camp transfer/cancellation requests must be submitted in writing to email@example.com
If you enroll in camp and your plans change, you can cancel and receive a refund or credit according to our policy. Our policy encourages early decisions so as not to affect other customers or our ability to efficiently deliver our programs. It is also based on the fact that supplies are purchased for your child in early Spring. Because we cover Active’s registration fees for you, each registration cancellation will incur a $35 cancellation fee (per camp) to cover administrative costs. There are no exceptions.
If your child is not able to attend their scheduled camp week(s), we recommend trying to transfer their registration(s) to a different week or location. The new camp week(s) must be within the same summer season, and must have availability. All transfer requests must be submitted least 1 week before the camp’s start date. We cannot process a transfer within 1 week of the start date or after a camp week has begun.
Click HERE to check availability. Once you have determined your new selection(s), email us at firstname.lastname@example.org with the subject line “Transfer Request.” Be sure to include your camper’s full name and complete details about which camp registration(s) to transfer.
Example: “Please transfer John Smith’s camp “Master Minecraft Coder” the week of June 13 at Willow Bend Church to camp “Great Masters” the week of June 27 at Walnut Hill UMC.”
If you are not able to make a transfer work with your schedule (see above), you can cancel for a partial refund according to the timetable below. As described above, the cancellation fee of $35 PER CAMP REGISTRATION applies to every cancellation and is not refundable at any time.
|CANCELLATION DEADLINES||Cancel Between 12/15-3/31||Cancel Between 4/1-5/31||Cancel June 1 or Later|
|Fee Applied||$35 per registration||$35 per registration|
|Remaining Balance||Refunded to original form of payment||75% is refunded to original form of payment||NO REFUNDS GIVEN JUNE 1 OR LATER.|
ILLNESS/INJURY: if your child has an unexpected illness (ex: flu/strep/Covid etc) or injury (ex: broken leg) that prevents them from attending the entire week of camp, please contact us immediately. After a Dr.’s note is provided, 75% of the camp tuition (less the $35 fee) will be credited to your account for the following summer.
Account credits are valid for 1 year, can be used for any Club SciKidz Dallas camps; and can be used for any member of your family. You will receive first access to register for the upcoming season if you have an account credit on file.
It is camp policy that no refunds will be made in connection with late arrivals, early withdrawals, a camper not liking their camp’s theme, or camp dismissals due to misconduct. Missed days of camp are not refunded or transferred (e.g. missed Friday and want to come back next week for a day. However, we will do our best to provide you with any materials missed, such as robots, when applicable).
All transfer/cancellation requests must be submitted to email@example.com.
Example: “Please cancel John Smith’s camp “Master Minecraft Coder” the week of June 13 at Willow Bend Church as he is unable to attend.”
You will receive an automated email from Active once any changes have been processed. Please verify that all camp change details are reflected correctly. If you have any questions at all, please feel free to ask!
Posted in: Camp Pricing, Hours & Information