2021 FLEXIBLE CANCELLATION POLICY
Please note that all camp transfer/cancellation requests must be submitted in writing to email@example.com
We are committed to operating the 2021 camp season for you and your family. However, during this time of uncertainty, we would like to provide you some comfort and flexibility when enrolling in camp for 2021.
If you enroll in camp and your plans change, or you have concerns about your child attending camp this summer, you can cancel and receive a refund or credit according to our policy. Our policy encourages early decisions so as not to affect other customers or our ability to efficiently deliver our programs, and is based on the fact that supplies are purchased for your child in March. Because we cover Active’s registration fees for you, all cancellations for a refund will incur a $35 cancellation fee (per camp) to cover administrative costs.
**BEFORE YOU CANCEL**
You may transfer to a different camp (must be within the same summer that you are registered for and have available spots). All transfer requests must be submitted by 11:59pm the Friday night before your child’s week of camp begins.
Please Note: All transfers requested on April 1 and after will incur a $10 transfer fee per registration. We are waiving this fee prior to 4/1/21 due to the late openings of some camp locations.
You can also rollover all funds into a credit on your Club SciKidz Dallas account in Active (these funds are valid for 1 year, can be used for any programs; and can be used for any member of your family).
**IF YOU STILL MUST CANCEL**
Please note that a cancellation fee of $35.00 PER CAMP REGISTRATION applies and is not refundable or transferable at any time. All cancellation requests must be submitted to firstname.lastname@example.org by 11:59pm the Friday night before your child’s week of camp begins. Please allow 2 weeks for processing.
If you cancel:
- Before APRIL 1st: then you will receive all money paid EXCEPT for the $35.00 cancellation fee per registration;
- On APRIL 1st through MAY 31st: then you will receive a 75% refund EXCEPT for the $35.00 cancellation fee per registration; &
- On June 1st or later: NO REFUNDS are given. You may transfer to a different week of summer camp for a $10 fee per camp registration, or rollover 100% funds to a credit on your Club SciKidz Dallas Active account. These funds are valid for 1 year, can be used for any programs; and can be used for any member of your family.
It is camp policy that no refunds will be made in connection with late arrivals, early withdrawals, or camp dismissals due to misconduct. Missed days of camp are not refunded or transferred (e.g. missed Friday and want to come back next week for a day. However, we will do our best to provide you with any materials missed, such as robots, when applicable).
COVID Related Cancellation Questions:
What happens if my child tests positive or has to quarantine due to potential exposure right before their camp week is scheduled?
Please contact us immediately and we will work with you on a case-by-case basis, because these type situations can vary. We will do our best to transfer your child to another week of camp later in the summer, or we will issue a 100% account credit for summer 2022.
What if a camper tests positive at camp?
If a camper tests positive while attending camp, they will not be permitted to attend camp again until cleared by a doctor. All other campers in that specific camp (or “class”) will be notified and be required to follow appropriate CDC quarantine guidelines. Transfers, account credits, and refunds for remaining camp days will be handled on a case-by-case basis if this situation arises.
What if a camp facility decides to close at the last minute and that camp location cannot operate?
If this situation occurs, we can offer free transfers to other locations, 100% account credit for the following summer, or partial refunds. We do not anticipate this occurring and are doing our very best to remain open!
Posted in: Camp Pricing, Hours & Information